Frequently asked questions

How does your templates work?

Our design templates are all Canva templates. You will need a free Canva account in order to use the templates. In the templates, you can edit everything as many times as you want. When you have finished editing, you can export it as a PDF file for printing.

Can I edit the templates with other softwares instead of Canva?

No, you can't use other softwares except Canva.

How do I receive my design templates?

After purchasing a design templates, you will receive an email with a link for you to download the design templates PDF. In the PDF, you will be able to access the template.

How to open my design templates?

To open your templates, open the design template PDF, click on the link inside the PDF to access your template.

Do I need to open the template PDF for editing every time?

After opening the design template on your Canva account, it is automatically saved in your Canva account so you don’t need to access the template on the PDF.

Will the design templates expire?

There is no expiration for the templates. This means that you can edit it as many times as you like.

What if I want another size dimension for the design?

If you need a custom size dimension, please let us know before purchasing our templates so we can make sure your desired design template can be changed to your custom dimension.

How long does custom design services takes?

We will take 1-2 days for design, then we will send you previews of the new design for you to give feedback and request any amendments before you are satisfied with the final design.

Do you accept refunds?

Due to the nature of our products, all of our products are non-refundable.

How do I contact you?

You can contact us by email or send us a message via our ‘Contact’ page.